Privacy Policy


CitySavings is mindful of issues relating to the use of information provided to it by its customers over the internet. CitySavings' business has been built on trust between our customers and the Bank.


This Privacy Policy explains the types of information that CitySavings gathers and what the Bank does with it. By using the Site, You agree to the terms and policies described in this Privacy Policy, including consent in favor of CitySavings to collect personal information and use said information in connection with the Bank's business.To preserve the confidentiality of the information you provide to us, we maintain the following privacy principles:


  1. The Bank only collects personal information that is relevant and required to understand Your financial needs and to conduct the Bank's business (the "Private Data").

  2. The Bank uses the Private Data to provide You with better customer service and products.

  3. The Bank may share the Private Data with its subsidiaries or affiliates, as permitted by law or as provided for herein.

  4. The Bank will not disclose the Private Data to any extearnal organization unless CitySavings has Your consent or is required by law or has previously informed You.

  5. The Bank may be required from time to time to disclose the Private Data to governmental, judicial, or administrative bodies or agencies or regulators including the Bangko Sentral ng Pilipinas, but the Bank will only do so under proper authority.

  6. The Bank aims to keep the Private Data in its records accurate and up-to-date.

  7. Data security is the Bank's top priority. CitySavings maintains strict security systems, including physical, electronic, and managerial measures, designed to prevent unauthorized or accidental access, processing, or erasure of the Private Data by anyone, including the Bank's staff.

  8. The Bank's staff members, employees, agents, subsidiaries, and affiliates with permitted access to the Private Data are specifically required to observe our confidentiality obligations.


CitySavings believes that it is important for You to know how it treats the information that You give when You visit.


Information Collected on the Site

CitySavings does not request or require any information from anonymous visitors to the Site. The Bank collects information only from those who wish to conduct business with CitySavings. The Bank limits the collection and use of data to the specific information needed to administer our business and offer You products and services which may be of interest to You.


Use of Cookies and Log Files

This Site uses "cookies" and/or log files (collectively, cookies). Cookies are pieces of information stored directly on the device you are using. Cookies allow the Bank to collect information such as browser type, time spent on the Site, pages visited, and language preferences. CitySavings may use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience while visiting the Site. The Bank may also gather statistical information about the usage of the Site in order to continually improve the design and functionality, to understand how customers use the Site, and to assist the Bank in resolving questions regarding the Site. This information is used for the Bank's own research purposes and is separate from the Private Data you may have provided the Bank. You can refuse to accept these cookies and most devices and browsers offer their own privacy settings for cookies. You will need to manage your cookie settings for each device and browser that You use. However, if You do not accept these cookies, You may experience some inconvenience in Your use of the Site.


Provision of Information to Others

CitySavings ordinarily does not provide information supplied by users to third parties. The Bank, however, occasionally hires other companies to provide limited services on its behalf, such as the processing and delivery of mailings, providing customer support, website hosting, or statistical analysis of its services. Those service providers will be permitted to obtain the Private Data they need to perform the service required of them. CitySavings may likewise access or disclose information You have provided, including the content of Your communications, in order to: (i) comply with the law or respond to lawful requests or legal processes; (ii) protect the rights or property of the Bank or its customers, including the enforcement of its agreements or policies governing Your use of services; or (iii) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of CitySavings, its employees or customers, or the public. CitySavings may also disclose information as part of a corporate transaction, such as a merger or sale of assets.


Links to Other Sites

The Site may contain links to third party websites. Neither these sites nor the companies to whom they belong are or may be controlled by CitySavings. The Bank makes no representation concerning the information provided or made available on such sites and the quality or acceptability of the products or services offered by any persons or entities referenced in any such sites. These websites may send their own cookies to You, and may collect information and use it in a way inconsistent with our Privacy Policy. Unless CitySavings explicitly states otherwise, such references in no way indicate its endorsement, recommendation or preference of any such products, services or information contained on any other site. CitySavings has not tested and makes no representations regarding the correctness, performance or quality of any software found at these sites. You should research and assess the risks, which may be involved in accessing and using any software on the internet, before using such software.


CitySavings may alter, update or otherwise change this Privacy Policy at any time. The Bank will not reduce Your rights under this Privacy Policy without Your consent, and expects most changes will be minor. Regardless, any such changes will be posted on this page or such other page as CitySavings may deem convenient. Your continued use of the Site following the posting of such changes will indicate Your full acceptance of those changes.


Contact Us

For questions about our Privacy Policy, please send an email to simpleisgood@citysavings.com.ph.